NITECORE® products are under a manufactory’s warranty for quality. Any defective product can be exchanged for a replacement through HANDY LIGHTS CANADA within 15 days of order delivery. Simply email us at email@example.com After 15 days, all defective / malfunctioning NITECORE® products can be shipped to NITECORE® and repaired free of charge for a period of 60 months (5 years) from the date of purchase. Beyond 60 months (5 years), a limited warranty applies, covering the cost of labor and maintenance, but not the cost of accessories or replacement parts.
Warranty is nullified in all of the following situations:
1). The NITECORE® product has been broken down, reconstructed and/or modified by unauthorized parties. 2). The NITECORE® product has been damaged through improper use. 3). The NITECORE® product has been damaged by battery leakage.
Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Handy Lights (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://handylights.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
1 Jul 2021 07:57
Quality is wonderful. Only do not give it to your blonde girlfriend unless she knows how to turn on a flashlight :)
14 Jun 2021 03:46
Very good. Highly recommended (from a flash-acholic - I have a lot of flashlights)
20 May 2021 02:36
Nice little torch, and seems to be a slightly warmer light colour
29 Apr 2021 21:52
Super fast, nicely packed. Received in under 3 weeks!! Awesome!
20 Apr 2021 07:20
It came in good condition.. Now to try it to see how it works.
19 Apr 2021 14:33
super quality pocket light, very happy
12 Mar 2021 12:18
Very good store - one of the good and trustworthy ones. Top service, too - They shipped it reasonably fast, that the item actually spent longer in customs than it did in transit! The torch itself is exactly as described, being a genuine Nitecore product and all. I won't bore anyone with a reiteration of the product description, as you'd have already read everything before you even see this, but what you see is what you get.
11 Mar 2021 19:16
Great flashlight - The TINI 2 is very bright. Nice and compact for EDC , keychain or clip onto clothing. Read the instructions on lock/unlock and operation. Turbo 500 lumens mode is awesome. Highly recommend this light. Has brightness level settings at 1 , 15 , 65 and 200 lumens. Hold button for Turbo mode at 500 lumens.
10 Mar 2021 05:50
Absolutely love this. Perfect keychain size. From moonlight to bright enough on turbo. Will probably buy a second for our other car.
9 Mar 2021 03:54
Nice Product. Good quality. Shipment took quite a long time.
19 Feb 2021 03:02
Super small lamp, good workmanship. Makes a strong impression.
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.